The volatile and competitive market we are faced with today confirms we live in a time of change and these challenges abound continuously. But one thing is certain, to survive and thrive, we must not fear them, we must respect them by increasing our abilities in innovation and creativities
Success today and into the future will need corporate leaders, as well as management generally, to become committed to a culture of continuous improvement, cost containment and cost avoidance.
Traditional management functions must therefore change. All levels of an organisation today need to know more than ever. CEO’s can achieve this by giving every employee in the workplace greater learning opportunities regardless of job function or department or their individual skill base..
This new outlook on work demands an even greater emphasis on performance measures in every operational aspect of the company – from CEO to receptionist, from accountant to designer, from the plant floor to the marketing and sales office.
It therefore follows that the flow of information through the business and knowing that the quality of any decision will be limited by the available information when it is made. Managers at all levels need performance information which enables them to make informed decisions which will ultimately add substantial value to their business outcomes.
This is where we must also consider culture where beliefs and values affect how people will see the business and react to it. An organisations culture and accompanying social characteristics are so important because they complement and maximise the technical tools and processes to improve the entire quality chain of output and it’s measurement.
I have found that low blue collar productivity is usually the result of poor white collar performance.
No matter what colour the collar, all performance is vital to the business and must be measured accordingly.